ORDER POLICY
You can order any products available on Laksyah.com. Please check the availability of a product before placing an order. All items displayed on the website are in stock however, availability is only subject to the size and/ or color. In case an item is not available after you have placed your order we will notify you via email. You can cancel or choose to change your order. In case we don't receive any notification, the order will be cancelled automatically.
Once you place an order on Laksyah.com you will receive an email acknowledgement. This e-mail will have the details of the products purchased, shipping date and shipping charges if applicable. In the event of a problem in processing your order, we will notify you via e-mail or call you at the email address/telephone number provided on your order requesting further information.
TAXES, DUTIES & CHARGES
Laksyah.com is not responsible for any additional charges such as taxes, duties, tariffs, or any other fees that may apply to International orders. To find out which if any of these may apply, please contact your local government. Orders within India are inclusive of taxes and other charges.
PRIVACY POLICY
We are Laksyah.com and we operate/Manage the website, www.laksyah.com. We are a company registered in India (GSTIN # 32AAFFL6043B1ZW), and our registered office address is Laksyah.com, Grand Mall, Edapally Jn., Ernakulam - 682024, Kerala, INDIA. We are committed to protecting your privacy.
We value your trust - This is the reason why we emphasize and care about your privacy. This Privacy Policy describes how we gather information from you when you visit www.Laksyah.com and how we may use and share that information.
Our privacy policy can be subject to change from time to time, please review this policy to be aware of the changes.
By visiting our "website", you are accepting the practices described in this Privacy Policy and the accompanying Terms and Conditions.
In this Privacy Policy, the words “we,” “us” and “our/ website” refer to Laksyah.com
THE INFORMATION WE COLLECT
We also use data collection via “cookie” technology on certain pages of the website. Cookies can enhance your online experience by automatically saving your preferences. Cookies also help us provide information that is targeted to your interests providing you with a better online experience on the website.
If you object to the use of cookies for any reason, you may set your Internet browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it. If you decline to receive cookies, you may have difficulty using certain features of the website.
A note about tracking cookies Accept / Decline /Dismiss
When you visit, access, or use the website, mobile site, application, electronic newsletter or widget that links to this Cookie Policy (collectively “website”) Laksyah.com ("we"), Inc. and its "we" use cookies and other tracking technologies to deliver and improve the website, and to display relevant content, products, services and advertising.
Our Privacy Policy explains these technologies and how you can control them.
This notice is intended to appear only the first time you visit the website on any computer.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties.
We do not control the use of cookies by third parties.
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; Protect the rights of Laksyah and others. There may be instances when Laksyah may disclose your Personal Information, including situations where we have a good faith belief that such disclosure is necessary in order to: (a) protect, enforce, or defend the legal rights, privacy, safety, or property of Laksyah, our Affiliates or their employees, agents and contractors (including enforcement of our agreements and our terms of use); (b) protect the safety, privacy, and security of users of our products and services or members of the public; (c) protect against fraud or for risk management purposes; (d) comply with the law or legal process, including laws outside your country of residence; or (e) to respond to requests from public and government authorities including public and government authorities outside your country of residence.
Any dispute regarding matters arising under the Agreement
To complete a merger or sale of assets - We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
Please note: We do not keep your payment card details on file. We use third party providers, including Paypal and Razorpay, to process payments, and only these entities see your payment card details.
NAME: Ria Mithun
COMPANY NAME: Laksyah.com
ADDRESS: Laksyah.com, Laksyah.com, Grand Mall, Edapally Jn., Ernakulam - 682024, Kerala, INDIA. Phone: +91 9656303333
Email: info@laksyah.com
SHIPPING POLICY
All orders are shipped out within 14 days of the order date. Please note we do not ship on weekends or Public holidays.
We will provide you with an estimated shipping date for your order at the time of placing the order, which will also be noted on your order confirmation email. Once shipped, you will receive a shipment confirmation email with a tracking number. The delivery lead-time is about 4 -12 days from the date of dispatch for domestic and international orders respectively.
In the event of a problem in processing your order, we will notify you via e-mail requesting further information.
Shipping charges for International orders are calculated at the time of placing the order depending on the value, weight and volume of the products purchased.
All international orders may be subject to import/custom duties or local taxes, which are levied by the importing country you are in and as the recipient, you are liable to clear the payment of these to release your order from customs on arrival. We advise checking with your local custom authorities to find correct information on import duties from India.
We offer complimentary domestic shipping.
For any queries regarding delivery please email us at info@laksyah.com
Kindly refer to our terms and conditions for further information.
DELIVERY
The purchased products from laksyah.com will be shipped to the address provided by you in our website. Please ensure to verify the address entered by you before confirming your order to avoid incorrect delivery. For orders within India, door to door delivery is not available. The courier would be sent to the provider branch nearest to PIN provided. In case of multiple orders, items may be shipped under single purchase orders. This is to facilitate quicker and safer shipping of various items. Your order dispatch time will be between 10.00 am to 6.00 pm unless otherwise specified. Laksyah is not responsible for delayed shipments in the event of service interruptions or failures caused by events, which are beyond the control of Laksyah. These interruptions include but are not limited to transportation system, customs clearance issues, shipping carrier delays or cardholder's credit card or bank delays or acts of God.
PICK UP DELIVERY
Laksyah also allows its customers to collect their purchased products, to feel and try their purchased products, through our designated pick up center, if they do not wish to opt for courier services.
TIME FRAME
We will always strive to deliver your products as per your schedule, however all products might not reach at the designated time. The delivery of your product is based on the type of product you have purchased. The orders placed during our business hours (India) will be shipped within 14 business days. Please note the: The delivery time can also vary based on the location as well. Customers within India can expect to receive their orders within 3 to 14 working days and all international customers can expect to receive their orders within 2 to 4 weeks.
OUR SERVICE PROVIDERS
we have partnered with multiple service providers across different counties to ensure your purchased product reaches you safely and on time. Our courier service provider may not have a strong network in all countries hence in order to optimize shipping lead times we work with several different service providers across countries. A mail containing details of the service provider as well as the tracking information will be sent to you within 48 hours after an order is shipped from our warehouse.
SHIPPING CHARGES
Shipping costs are based on weight and are calculated at the time of selecting the item. To reflect the policies of the courier companies we use, all weights will be rounded up to the next full kg. As we are calculating the shipping charge per item, the maximum weight permitted per order cannot exceed more than 10kgs. If you wish to proceed with further purchase you may place a new order. For customers outside India, International shipping charges as well as duties and taxes as applicable are payable by the customer. Handling or convenience charges may apply for International orders. Shipping charges outside India can be viewed at the check-out session. Product prices are inclusive of all local taxes. Any additional customs duties or taxes on International orders will be borne by the customer at the time of delivery.
RETURN / EXCHANGE/ REFUND POLICY
We want you to love your shopping experience with us, but if something isn’t right, do kindly let us know.
As a standard company protocol, Laksyah.com does not endorse any return or exchange policy irrespective of a domestic or international order, neither on off the rack nor on made to order pieces except in case of the below mentioned exceptional scenarios:
In all the above scenarios, the client must notify Laksyah.com about the issue over a call or Whatsapp at +91965630333 during business hours but most importantly with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.
However, it is only after receiving an acknowledgment of the same from Laksyah.com, you may send the outfit back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick-up products sent without prior intimation. Once the garment is received by Laksyah.com, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with laksyah.com only based on the timelines and quality of the returned piece. While returning the outfit please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its original packaging.
We offer repair, replacement or full refund for all approved return and/or exchange.
When we receive your return, we will assess the item and if it is deemed faulty we will send you a replacement. If the relevant style is not in stock we will arrange a refund, including all delivery charges.
All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at the discretion of Laksyah.com
The decision however will be taken within 2-3 business days of receiving the outfit and you will be duly notified of the same.
Once we confirm and accept your claim your returned merchandize must arrive at Laksyah within 30 days after you receive your order. After this we cannot guarantee the exchange or refund.
Your refund will be processed within 10 business days. Once Laksyah has registered your return or cancellation. Refunds will be sent to the account you used for purchase.
DISCLAIMER
1. Purchased items cannot be returned on the basis of colour, patterns or designs. There could be a slight variation in colour depending on the product and photography.
2. Proof of purchase will need to be shown for repair, replacement or full refund and the item(s) will need to be unworn, unwashed, with tags still in tact.
3. Shipping charges of returned goods are to be borne by the customer.
4. Unfortunately, we cannot accept any item for return that is damaged due to:
Staining (food, lipstick, makeup, bleach, marker/pen, sweat, dirt, etc.)
Wear and tear (ripping, tearing)
Scent (perfume, body odor)
INCORRECT ORDERS
In case you have received an item which is not what you had originally ordered, please e-mail us with your order number within 24 hours. Please note: We will only be able to ship the correct order once we receive our wrongly sent merchandise in its original packaging.
CHANGE OF MIND RETURN
We take a lot of pride to ensure all of our products are of high quality and accurately represented on our website, therefore we do not issue change of mind refunds, this also applies if you purchase a product and find you are not happy with the wear.
For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase, wrong selection or had no use for it.
ORDER CANCELLATION POLICY
You have the option of cancelling your purchase & claim a refund. However, this is only allowed for 24 hours from the time of purchase. In this case, a refund in the form of a “Credit note” will be initiated within 7 business days from the date of order cancellation. The Credit note will be valid for 6 months from the date of order cancellation. For any cancellation requests received after 24 hours from the time of purchase, Laksyah.com shall have no liability in relation to any claim for a refund.
DISCLAIMER
1. In case you wish to change your order, any difference in the price of the revised order shall be payable prior to updating your order.
2. If the price of the new order is lesser than the original order, a credit note will be issued against the balance amount.
PAYMENT POLICY
PRICE
Pricing for all the items available in Laksyah.com is in the form of Rupees. Prices displayed for each product on the website is inclusive of local taxes.
ERRORS
In case of an error in the pricing due to a display or typography for any item in the online store, we will make the necessary changes as soon as possible to the website. In the event that the order has already been placed, you will be notified via email before the order is accepted. The order will then be confirmed/ cancelled only after we obtain a response from you regarding the same. Laksyah.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
BILLING
Billing is an important process while making a purchase. You must provide complete and accurate billing information when you place your order. The order will only be dispatched once the billing process is concluded. The customer copy of the bill will be attached to your package.
PAYMENT METHODS
Laksyah.com accepts all major Credit and Debit cards, PayPal, UPI and Net-banking.
PAYMENT GATEWAY
Laksyah.com has signed with Razorpay and PayPal for accepting Credit card, Debit Card, UPI and Net-banking transactions. All transactions are securely managed by Razorpay.
All credit card, Debit Card, PayPal and net banking transactions are processed over a secure encrypted connection, with the highest level of security and confidentiality. So no worries here!
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@laksyah.com or please give us a call on +919656303333 with your order number for any clarification.
SECURITY
Laksyah.com places top most priority on the information you give us. For security purposes and as protection to our customers, all online orders are subject to credit card authorization and verification with the credit cardholder and issuing bank. Laksyah.com reserves the right to cancel or delay an order due to verification process. Should this occur, an email notification will be sent to you.
If you see any charges on your credit/debit card for purchases made on Laksyah.com, but you have never purchased, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 7 days of the transaction so that we can look into it and assist you to the best of our abilities.
INVALID TRANSACTIONS
In the case of invalid transactions – fraudulent or declined – The order will be put on hold and you will be notified of the same. In another case, if the payment is not made within an hour, the order will be cancelled by default.
